The Training Table
We Build Restaurant Training Programs
A Custom Blueprint for Every Role
Our partnership will build a program covering:
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We'll start with a strong foundation, creating modules that cover your welcome message, brand mission, core values, and company history. We'll also set clear, consistent expectations for workplace conduct and scheduling.
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We create specific courses for the details of each role including:
Uniform and appearance standards.
In-depth food and drink menu training, with a focus on signature items and allergen awareness.
Critical food safety, hygiene, and sanitizing procedures.
Role-specific duties for station setup, service flow, and breakdown.
Custom opening, closing, and running duty checklists.
Proper and safe equipment operation and maintenance.
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We'll build modules that empower your team to provide service rooted in genuine hospitality, including courses on:
Mastering the steps of service with a focus on role-specific timeliness and guest engagement best practices.
Effective upselling techniques tailored to your menu, using storytelling and suggestive selling language.
Proven service recovery steps and knowing when to involve a manager.
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We'll design courses that help you build careers, not just fill shifts. This includes modules on:
Team communication etiquette and cross-department collaboration.
A defined "Path to Development" with clear skill milestones for each role.
Real opportunities to advance, with clear steps on becoming a Certified Trainer or Shift Leader.
Here's how we do it:
We Define Your Training Strategy
It all starts with a plan. Together, we'll define what success looks like for your team and map out the entire new hire journey. We’ll establish the key milestones, the learning objectives for each role, and ensure the entire strategy is built around your brand's unique mission and values.
We Write Your SOPs & Training Content
Next, we begin documenting your unique approach to doing things. We'll write clear, concise Standard Operating Procedures (SOPs) and develop all the training content your program needs. This means turning your operational knowledge into engaging, easy-to-digest modules on every topic.
We Build the Program in Your System
Finally, we'll bring it all to life in a dynamic learning environment. As an expert in restaurant training platforms, I can build a highly effective and engaging program, preferably in Opus. However, I’m fluent in the entire training landscape. If you’re already using a different Learning Management System (LMS), I’ll work within your existing technology to create an exceptional new hire experience.
Opus Training
Opus 101 for Trainees
Orientation
Position Module
Menu Modules
Why This Custom Approach Works
Accelerates Onboarding & Boosts Confidence
When new hires get training that is 100% relevant to their job, they learn faster and feel more confident and capable from day one.
Drives Meaningful Results
With modules on upselling techniques tailored for your servers and bartenders, your team is empowered to increase check averages. A course on Guest Recovery Techniques gives them the tools to turn a bad experience into a loyal customer.
Builds a Stronger, More Engaged Team
By creating a clear "Path to Development" with specific skill milestones for each position, you show your team you are invested in their future. This fosters loyalty and reduces costly turnover.
Ensures True Consistency
This isn't just about everyone learning the same rules. It's about ensuring every team member masters their specific role to your high standards, creating a reliable and exceptional experience for your guests every time.